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Nikhil Dinesh
@Nikhil-Dinesh
Product manager/ Associate Product manager
"Driving Success Through Gen AI Product Management in Delivering Results-Oriented Solutions" 🔹Deep understanding of user pain points & defining meaningful features, building products that solve real problems 🔹The intersection of design, engineering, and business. Expert communications, aligning diverse teams toward a common product vision. 🔹Skilled in stakeholder engagement, risk management, and agile methodologies. .🔹 Road mapping isn't a fixed plan, through a strategic guide that evolves with customer feedback, market shifts, and company priorities Let's connect and explore how my experience can bring value to your team
Nikhil Dinesh
Merchant Health Radar for Fintech
Fintech platforms currently lack a unified, predictive mechanism to identify early merchant health deterioration and guide timely, high-impact interventions. Merchant Ops teams are forced to operate reactively using fragmented data, resulting in preventable churn, increased risk exposure, and inefficient use of operational resources Or revenue loss. Build a unified Merchant Health Radar that detects early signs of merchant deterioration or opportunity and guides Merchant Ops teams toward the highest-impact intervention at the right time. Reduce preventable merchant churn Minimize risk exposure from late fraud/dispute detection Improve ROI of Merchant Ops effort through intelligent prioritization
Nikhil Dinesh
The Whimsical Kitchen Alchemist
An AI-powered recipe generator that transforms your pantry into culinary inspiration. This wasn’t just about building an app. It was about learning to think like a AI Product Owner: Identifying a real problem people face Translating it into a user-centric solution Balancing creativity, usability, and technical feasibility Iterating fast to deliver value How I made the magic happen: • Google AI Studio + Gemini API → Designed smart prompts to generate recipes that feel fresh & useful. • App Sheet + build Engine → Built a no-code/low-code frontend + backend to bring the AI to life. • UX Focus → Crafted a simple, whimsical interface to make the experience fun. • Agile Mindset → Tested, iterated, and refined like a true product sprint.
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Nikhil Dinesh
AI voice Agent
An intelligent, 24/7 AI Voice Specialist that provides instant, expert support without the wait. We've developed a GenAI-powered customer support agent designed specifically for the travel industry. This isn't just a chatbot; it's a fully conversational voice agent that can. Instantly handle flight & hotel bookings, modifications, and cancellations. Authenticate users securely and access reservation details. Provide clear, empathetic, and professional support around the clock. Seamlessly escalate complex cases to a human specialist, providing them with full context. The result? Drastically reduced wait times, a 40% drop in operational costs, and a customer experience that builds loyalty. Your human agents are freed up to become true travel advisors, not just call handlers.
Nikhil Dinesh
The Support maze
A Seamless, Specialized AI Team Imagine a support system where the moment a customer asks a question, they are instantly connected to a dedicated, AI-powered expert for that specific need. No menus, no wait, no repetition. Our multi-agent customer success system does exactly that. Powered by AI, we have a dedicated team of AI agents, each specialist in their domain: • Service & Warranty Team → Handles everything from "check engine" lights to warranty coverage details. • Finance Team → Manages payments and financial inquiries. • Loyalty, Insurance & Upgrade Team → Focuses on retaining and rewarding customers. • Customer Success Agents → Provide holistic support and guidance. The customer gets a seamless, immediate, and accurate response, while our human agents are freed up to handle more complex, high-value interactions. It’s intelligent routing at the speed of thought.
Nikhil Dinesh
OLA's Safe Match Ride
Ola didn't just add more cars; they re-engineered the entire post-match transportation experience with a safety-first, tech-powered solution. Here’s how they cracked the code: Event-Based Pre-Booking: Fans could book rides 24-48 hours in advance, locking in fixed fares and eliminating surge pricing anxiety. Verified SafeMatch Pooling: Introduced women-only and family-verified pools, with enhanced co-passenger verification using Govt ID and facial recognition. Guardian Angel Mode AI: An AI safety net that monitored every ride in real-time for route deviations, unusual stops, and could trigger a <2-minute emergency response. Fixed Fare Match Pass: Ride packages offering 15-20% savings, building loyalty and making safe travel more accessible. 📈 The Impact: A Win for Everyone The results speak volumes: Captured 30% Market Share in post-match stadium rides. Drove a 25% Increase in overall Ola rides during the cricket season. Achieved a 40% Retention Rate, turning event-goers into regular customers. Safety Excellence: Zero critical incidents and a < 2-minute average SOS response time. Ola's Safe Match Ride is a powerful example of how to identify a critical user pain point and solve it not just with technology, but with deep empathy and an unwavering commitment to safety.
Nikhil Dinesh
Voyager AI
Introducing Voyager AI, an intelligent travel companion powered by conversational AI and machine learning. It unifies trip planning into one seamless platform with: Predictive Optimization – Forecasts price drops and creates tailored itineraries Real-Time Adaptation – Monitors weather, traffic, and safety alerts to adjust plans proactively Cultural & Accessibility Intelligence – Delivers translation, etiquette tips, and inclusive routing Unified Experience – Replaces dozens of apps with natural chat or voice interaction The Impact: Voyager AI reduces travel costs by 15–25%, saves 30% of planning time, and turns stressful trips into seamless adventures. By integrating real-time data with personalized insights, it’s redefining how we explore—making travel more accessible, affordable, and enriching for everyone. The future of travel isn’t just digital—it’s intelligent, empathetic, and AI-powered.
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